Where are you located ?
We are located in ShenZhen City(Near HongKong) China.

Are the prices on your site in USD?
Yes, the prices on our website are in USD.

Do you have a minimum order amount?
No, we don't have a minimum order amount requirement.

Are all the products in your stock online ?
While we always keep a wide range of stock, we cannot guarantee that any specific product will be available at all times. Please understand that all our products are directly from manufactory

Do I have to pay VAT(Sales Tax)?
We do not charge any VAT for your goods. You might be paid VAT to your custom when the goods arrived in your country, usually it depends on your custom.

What kinds of payments do you accept?
We accept Visa, Mastercard and PayPal.

How to pay for my order with paypal?
1.SignIn www.paypal.com with your account.
2.Goto Send Money tab.
3.Enter payment@beadsource.net, the amount, US dollars currency and your orderId into the subject. then click continue button.
4.Review the information on the Payment Details page and click Send Money to complete your transaction

Do you ship world wide?
Yes, we ship goods world wide.

What shipping methods are available?
We use Express(DHL, TNT, FEDEX, EMS) and Postal(AIR, SAL, Surface) Services.

How much will my shipping charges be?
We have a weight based system for calculating your shipping costs. For more details, please chick here.

How long does it take to receive my order?
generally, Express(DHL, FEDEX, TNT) will takes 3-5 working days to most countries from China.
SAL will takes 20-25 working days to most countries from China.

How to track my order?
Once we ship the goods to you, we will send an email to tell you about this. you will get tracking number in the email. there is no tracking number by Postal.

How to exchange my order?
We do our best to securely package your items. But in the rare case that something gets damaged during shipment, in most cases, we will replace it. Just contact us with a description of what happened and what was broken.

How to cancel my order?
An order can be cancelled at any time before you make payment. Please notice that it could not be cancelled after the payment made, but you can make replacement if some are out of our stock.